If you follow TV news, you must
keep hearing about ‘Nielsen Ratings’ and how important they are to determine
the fate of the shows you love. They make ratings sound as the absolute measure
for what people want to watch. Nevertheless, some shows are beloved by many and
ratings seem to fail to reflect that fact. How often have you found out that
your favorite show is about to get cancelled due to bad ratings, even though everyone
you know watches it?
Everyone in the TV industry knows
that Nielsen ratings are more than imperfect and there are many reasons why
they don’t accurately measure viewership. Here is a simplified guide of how the
rating system works (or doesn't work) and how fans can hope to influence
programming decisions and save shows.
Nielsen in a nutshell
Nielsen measures television
ratings using a sample of the populations in each market. The US is divided in
210 ‘TV markets’ called DMAs. The ratings are simply the percentage of people
who watch a TV show out of all the TV households in that DMA.
Some TV households are invited to
be part of the sample, if they agree they install a meter on their TV sets
which measures TV viewership and demographic data. Only the viewership of the
households with meters counts towards the ratings. So if you don’t have a meter
on your TV it doesn't really matter if you watch and re-watch the show you are
hoping to save…
And what could make it even
worse? Not all markets have meters. The smaller markets record viewership on
diaries… yes DIARIES. So, the participants of the sample have to sit down every
day and actually write what they watched the day before. Can you imagine the
inaccuracies of that method? I don’t even remember what I had for lunch!
Why do ratings matter so much?
Because ad spots are sold based on the number of viewers of a particular shows.
So, more viewers = more ad revenue. And it is even better to have the type of
viewers advertisers want. In most cases Women 18-49 years old.
So why do Nielsen ratings suck?
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| Veronica Mars |
It seems unfair that a small
percentage of the population is deciding what the whole country wants to watch.
The size of the Nielsen sample is [statistically] adequate; however the
composition of it is not. Some groups of the population are underrepresented.
For instance it could happen that women 25-49 represent 20% of a certain
market, however only 8% of the sample corresponds to that demographic.
Therefore, the results have to be weighed which increases the error of the
estimation.
And speaking of errors, in any
estimation, there is a standard error. Ratings are not the exception; however
everyone seems to forget that! They only take into account the mean and forget
that there is a possible deviation. Also, Nielsen doesn't take into account any
type of ‘group’ TV watching and they ignore viewership in college dorms,
hotels, hospitals, restaurants, etc.
SO DOES ANYTHING ELSE MATTER? CAN FANS REALLY SAVE SHOWS?
Maybe…
Social Media
As of today, there isn't an
established link between social impressions and programming decisions. It is
safe to say that programmers are at least partially influenced by online buzz,
but it is hard to say how much. It is unlikely that they will cancel the most
buzzed about show even when the ratings aren't stellar. But the main force for
programming decisions is still LIVE ratings. Online buzz can indirectly
influence programming decisions IF it helps boost ratings. Social media
activity may also help in situations when programmers are on the fence about
one or more shows, in this case the most buzzed about show will likely be the
one saved.
Winning contests and
awards
Much like social media, it is
another way for an under-performing show to get noticed. However, wining a
couple of online polls won’t make a difference. Winning a LOT of online polls
might. Awards like the People’s Choice may
have a little more weight than online contests.
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| BATB wins PCA |
I don’t think it is a decisive factor, but winning
a lot of contests, awards and polls is a sign that there is a devoted fan base
which could lead to the show becoming a ‘cult-hit’. Cult-hits are always good because
devoted fans tend to spend a lot of money on all sorts of related merchandise
(DVDs, downloads, apparel, etc). Nevertheless, we know that not all cult-hits survive, and
sometimes they are bound to be one season shows revered by generations to come.
A lot of online platforms host
‘Tubey awards’ where fans choose the winners through polls. Some of the most
recognizable online TV sites are TV.com, TWOP and Eonline. Kristin Dos Santos
from Eonline, has a ‘Save one show’ campaign each year (around April). I took a
look at the winners of the past few years to see if they were actually ‘saved’.
- 2012: Community – SAVED
- 2011: Chuck – IT GOT ONE LAST ABBREVIATED SEASON
- 2010: Chuck - SAVED
- 2009: Terminator The Sarah Connor Chronicles - NOT SAVED
- 2008: Could not find the winner for this year! If anyone knows, please let me know.
- 2007: Veronica Mars/ Gilmore Girls – NOT SAVED /NOT SAVED
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| The Sarah Connor Chronicles |
Well, as you can see it worked
for some shows, not so much for others. And for the ones that were ‘saved’ it wouldn't be wise to conclude that they were actually saved by this poll. I also
noticed, and I hope I am right, that programming executives are becoming more
aware of online buzz. They seem to be paying at least a little bit of attention
to fans’ online activities. Perhaps it is because of how ubiquitous social
media platforms have become or the growth of online video delivery services… I
don’t know. In summary, online polls may not be enough to save a show, but they
may help as part of a larger initiative. It is always a good idea for fans to
rally and vote.
Fan Stunts
Now here is the fun part. Fan
stunts can take many forms, from Jericho fans
sending peanuts to CBS to more recent ‘flash mob’ type gatherings for shows
like Community. I searched the net
for Fan Stunts all the way to the 60s (can you imagine coordinating one of
these things without internet?) and I am happy to report that fan stunts
actually have a good enough rate of success. In most cases shows were ‘saved’
for only a season or a few extra episodes… but still, it is better than
nothing, right?
Here are some of the most interesting
Fan Stunts I came across; most of the campaigns involve mailing stuff to the
networks. Back in the day of original Star
Trek, fans did a letter writing campaign. Since then, they have gotten more
creative. Roswell fans mailed Tabasco
bottles, light bulbs for Friday Night
Lights and socks for Reaper. Chuck
fans were even smarter. They went out and ate Subway sandwiches, one of the
main advertisers of the show. You may say Subway saved Chuck. Chuck had the best product placement in the history of TV.
It was simply hilarious, and it actually made me went out and get a sub at
least a couple of times.
Of course for every successful campaign,
there is another one that failed. Last year, fans of The Secret Circle did everything short of actually paying for the
show to be produced. The CW cancelled it anyway and they failed to revive the
show. You never know how programmers think, but I would imagine a well crafted
stunt could go a long way.
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| The Secret Circle |
So what’s going to happen with
the ratings? We have been stuck with the same imperfect system for ages.
Television consumption is evolving and networks are aware of this fact. However
it will take them a while until they can effectively factor social media into
their decisions. I want to believe that the programmer of the future will
factor in ALL revenue sources for a TV show and that online viewership will be
as important as live TV and so will social media buzz… at least we can hope
right?
This was a very simplified guide into ratings. If you want
to discuss a particular show or network leave a comment here or on our Facebook
page: www.facebook.com/TVRepublik,
or twitter @TVRepublik.
As usual all your input is appreciated!
Update 02/22/2013
Right on cue this article just came out! Nielsen Agrees to Expand Definition of TV Viewing
Here is an extract:
By September 2013, when the next TV season begins, Nielsen expects to have in place new hardware and software tools in the nearly 23,000 TV homes it samples. Those measurement systems will capture viewership not just from the 75 percent of homes that rely on cable, satellite and over the air broadcasts but also viewing via devices that deliver video from streaming services such as Netflix and Amazon, from so-called over-the-top services and from TV enabled game systems like the X-Box and PlayStation.This is a huge deal! It could change the fate of many shows.
Sources:
“Media
Programming” Eastman & Ferguson, 2010
Interesting.. and, depressing :( wish I had a ratings meter :/ So, just to be *CRYSTAL* CLEAR, it makes NO difference if I watch my shows LIVE or not?
ReplyDeleteNo, Anita. If you don't have a meter what you watch sadly does not count towards the Nielsen Ratings.
DeleteYou can try to make your viewership count by trending on twitter, getting GET GLUE stickers and posting on Facebook. All that would count towards 'Social Impressions' measurements and hopefully it could make someone that actually has a meter watch.... but that's pretty much it. I know... it is a little depressing :(
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ReplyDeleteGreat article! Really enjoyed reading it. It is simply inconceivable that after the internet and the social media have been around for quite a while, the people responsible for making the decisions concerning TV shows' survival still havent't come up with a better way to measure ACTUAL viewership. Unbelievable.
ReplyDelete